QAS - Quality Airport Services
QAS was founded in 1996 as a partnership between Swissport International and Knafaim Holdings. It is the largest of the three ground handling companies at Ben Gurion Airport and operates 24/7 throughout the year.
Locations in Terminal 3
Company Offices
West Gallery, Level 1
Lost and Found & Baggage Tracing
Location: Arrivals hall opposite carousel number 3
Services: Locating lost luggage, items lost on the plane or in the carousel area
Ticketing Counter
Location: Departures hall, Floor 3, between Sector A and Sector B
Operating Hours: Open from check-in start until completion
Passenger Services
Basic Services
- Flight check-in and ticketing
- Passenger and baggage inspection
- Baggage tracing, lost and found
- Assistance for passengers with disabilities
- Escort service for passengers (paid)
VIP and Flow Services
- Personal escort by service attendants
- Fast track through security check
- Luxury vehicle transfers
- VIP lounge access
- Close escort from arrival to boarding
VIP Lounges
Arbel Lounge
Location: Terminal 3, Floor 1, East Gallery
Operating Hours: 24/7
Phone: 03-9754492
Services:
- All pre-flight procedures within the lounge
- Personal security check
- Passport control
- Check-in
- Direct transfer to boarding gate
Dan Lounges B and C
Location: In wings B and C of the terminal
Capacity: Up to 320 guests
Operating Hours: 24/7
Airlines Using QAS Services
Major Airlines
| Airline |
Code |
Airline |
Code |
| Wizz Air |
W6 |
British Airways |
BA |
| Air Canada |
AC |
Delta Airlines |
DL |
| EasyJet |
EZY |
Korean Air |
KE |
| Norwegian Air |
DY |
FlyDubai |
FZ |
Complete List
A-F:
- Aegean Airlines (A3)
- Air Canada (AC)
- Air Haifa (HA)
- Air Malta (KM)
- Air Moldova (9U)
- Air Serbia (JU)
- Air Seychelles (HM)
- American Airlines (AA)
- Blue Bird Airways (BZ)
- British Airways (BA)
- Cathay Pacific Airways (CX)
- Delta Airlines (DL)
- EasyJet (EZY)
- EasyJet Europe (EC)
- Easy Jet Switzerland (EZS)
- Egyptair Airlines (MS)
- Electra Airways (EAF)
- Enter Air (ENT)
- FlyDubai (FZ)
- FlyLili (FL)
- FLYONE (5FT)
- FLYYO (FLYO)
- Free Bird Airlines (FHT)
G-Z:
- Georgian Airways (A9)
- Gulf Air (GF)
- Hainan Airlines (HU)
- Hisky (H4)
- HISKY EUROPE (H6)
- KlasJet (KNE)
- Korean Air (KE)
- Montenegro Airlines (YM)
- Myway Airlines (MJ)
- Neos (NO)
- Norwegian Air Shuttle (D8)
- Norwegian Air Shuttle ASA (DY)
- Vueling (VY)
- Wizz Air Abu Dhabi (W9)
- Wizz Air Malta (W4)
- Wizz UK (UK)
- WizzAir (W6)
Laufer Aviation-GHI
Laufer Aviation-GHI is an Israeli company providing ground services to airlines operating in Israel. In 2007, Laufer merged with GHI to form Laufer Aviation-GHI. In 2011, the company received IATA's ISAGO safety certification and was the first in Israel to receive this certification. The company has been operating for over five decades and serves more than seventy different airlines.
Locations in Terminal 3
Company Offices
West Gallery, Level 1, Terminal 3
Operating Hours: 09:00-16:00
Lost and Found & Baggage Tracing
Location: Arrivals hall opposite carousel number 3
Phone Service Hours: Sun-Fri 09:00-14:00
Services: Locating lost luggage, items lost on the plane or in the carousel area
Ticketing Counter
Location: Departures hall, Floor 3, between Sector A and Sector B
Operating Hours: Open from check-in start until completion
Passenger Services
Basic Services
- Flight check-in
- Ticketing services
- Baggage tracing, lost and found
- Assistance for passengers with disabilities
- Escort service for passengers (advance booking and payment required)
VIP Services
- Meet and Greet services
- VIP transfer services
- Private terminal
- VIP and transportation services at destinations worldwide
- Private jet services (Laufer Jet)
Subsidiaries and Additional Services
Subsidiaries
- Merkhavim Tal - Operating vehicle parking at Ben Gurion and Ramon airports
- La Farina Altalio - Operating 2 Italian restaurants in the passenger terminal at TLV
- Laufer Jet - Specializing in private aircraft rental and business flight services
Additional Services at Ramon Airport
At Ramon Airport, the company also provides ground equipment for aircraft handling such as stairs, loading/unloading vehicles, toilet and water service vehicles. The equipment is used for loading/unloading services, passenger cabin and crew cleaning, passenger baggage handling and sorting.
Airlines Using Laufer Aviation Services
Major Airlines
| Airline |
Code |
Airline |
Code |
| Lufthansa |
LH |
Emirates |
EK |
| KLM |
KL |
Air France |
AF |
| Austrian Airlines |
OS |
Finnair |
AY |
| Israir Airlines |
6H |
Brussels Airlines |
SN |
Complete List
A-L:
- Aegean Airlines (A3)
- Air Baltic (BT)
- Air France (AF)
- Air Portugal (TP)
- Austrian Airlines (OS)
- Azimuth Airlines (A4)
- Brussels Airlines (SN)
- CENTRUM AIR (C7)
- Corendon Airlines (XC)
- Croatia Air (OU)
- Emirates (EK)
- European Air Charter (BUC)
- Eurowings (EW)
- Finnair (AY)
- Hisky (H4)
- HISKY EUROPE (H6)
- Israir Airlines (6H)
- Italya Trasporto Aereo (AZ)
- KLM (KL)
- LOT Polish Airlines (LO)
- Lufthansa (LH)
General Information
Complaints and Inquiries
For complaints about ground handling company services, you can contact the Israel Airports Authority:
Phone: 03-9752386
Email: contactus@iaa.gov.il
Instructions for Passengers
- For disability assistance - notify 48 hours in advance
- Contact the ground handling company serving your airline
- Keep contact details handy
- For lost and found, contact the appropriate counter immediately
Aero Handling Co
Aero Handling is the third of the three ground handling companies operating at Ben Gurion Airport. The company provides professional ground services to various airlines operating at TLV.
Passenger Services
Basic Services
- Flight check-in
- Passenger and baggage inspection
- Baggage tracing, lost and found
- Assistance for passengers with disabilities
- Professional ground services
VIP Services
- AeroVIP - VIP services at TLV
- Professional escort services
- Fast track through airport procedures
- Concierge services
Airlines Using Aero Handling Services
Major Airlines
| Airline |
Code |
Airline |
Code |
| Etihad Airways |
EY |
Ethiopian Airlines |
ET |
| Air Europa |
UX |
Air India |
AI |
| Cyprus Airways |
CY |
IBERIA EXPRESS |
I2 |
| Bulgaria Air |
FB |
FLYONE |
5FT |
Complete List
A-F:
- Air Europa (UX)
- Air India (AI)
- Aircompany Armenia (RM)
- Azerbaijan Airlines (J2)
- Belavia Airlines (B2)
- Bulgaria Air (FB)
- Cyprus Airways (CY)
- Ethiopian Airlines (ET)
- Etihad Airways (EY)
- FLYONE (5FT)
- Flyone Armenia (3FT)
- FLYONE ROMANIA (RMO)
G-Z:
- Georgian Airways (A9)
- IBERIA EXPRESS (I2)