eSIM Store - Terms of Use

Last updated: 13 September 2026

These terms govern the purchase of travel eSIM data plans through TLV Flights ("we", "the store"). By completing a purchase you agree to them.

Store operator: Yaniv Hedvi, micro-business no. 204269369, Herzl 14, Kiryat Ekron, Israel. Contact: email esim@tlvflights.com | WhatsApp +972 55-947-4565 | contact page.

Eligibility: purchases are for ages 18 and over. A minor may purchase only with the consent of a parent or guardian, and completing a purchase confirms that such consent was given.

1. The product

We sell digital eSIM data plans for use abroad. The plan is delivered electronically (QR code, one-tap install link and manual codes) to your email and a private order page. There is no physical shipment and no user account - your order page link is your access.

Delivery: delivery is automatic and immediate - the plan is sent as soon as payment is confirmed, normally within a few minutes. If it has not arrived within 24 hours, contact us and we will complete delivery or refund the payment in full. There are no shipping fees and no waiting time for a physical shipment.

An eSIM is a digital profile installed on your device. Deleting the profile from the device ends the plan: the profile cannot be restored, moved to another device or re-issued, and the remaining balance is lost. Keep the profile installed for as long as you intend to use the plan.

2. Activation and validity

Unless stated otherwise for a specific package, the validity period begins when the eSIM first connects to a network at your destination ("first connection"), not on purchase or installation. Data volume and validity are shown on each package before purchase.

Data left unused when the validity period ends is not refunded, not extended and not transferable to another plan or another person.

3. Device compatibility

An eSIM requires a device that supports it. Before purchase we identify your device where we can and tell you the answer; where we cannot, you confirm it yourself. Responsibility for device compatibility rests with the buyer, and we provide a compatibility checker and a guide to help. The authoritative test is to dial *#06# on the phone: if an EID is shown, the device supports eSIM. A device locked to a carrier cannot use an eSIM from another provider; this is rare in Israel, where selling a locked handset has been prohibited since 2011 and the carrier must unlock it free of charge on request, but it can happen with a phone bought abroad on a carrier plan.

4. Cancellation and refunds

• Statutory right of cancellation: this is a distance sale under the Israeli Consumer Protection Law, 5741-1981. You may cancel the transaction within 14 days of the purchase, or of receiving the transaction-details document, whichever is later.
• Before activation - we go beyond the law: as long as the eSIM has not been activated you may cancel and receive a refund even after those 14 days, for as long as the validity period has not started, subject to a cancellation fee as permitted by law - the lower of 5% of the price or ILS 100.
• After activation: once the eSIM has connected to a network at the destination, the digital product is considered fully supplied and is not refundable (s. 14C(d)(3) of the Law, "information" as defined in the Computers Law). This does not affect your right to a refund for non-delivery or a fault, as set out below.
• Quality claim ("it did not work at all"): tell us within 30 days of purchase and we will investigate with the network operator and credit you on the findings. Because a roaming fault can only be diagnosed while you are at the destination, investigating it requires your cooperation - the device model, the time and place, screenshots of the roaming and network settings, and trying the steps our support gives you. Without that cooperation a fault often cannot be established, and the claim may be declined.
• We may decline a refund or credit where there is a reasonable suspicion of fraud, misuse of the line, or breach of these terms.
• Protected groups: a person with a disability, a senior citizen or a new immigrant may cancel a transaction made following a conversation with us within four months of the transaction, subject to s. 14C1 of the Law.
• How to cancel: send a cancellation notice quoting your order number to esim@tlvflights.com, by WhatsApp +972 55-947-4565, or through our contact page. Refunds are made to the same payment method used for the purchase, within 14 days of receiving the cancellation notice.

5. Network quality and fair use

Coverage and speed depend on the local operator and your location; we present the networks on the product page. We are a reseller and do not operate the networks. On some plans traffic may be routed through another country - transparent for regular browsing, though certain services may detect it.

Plans with a daily allowance ("unlimited"): on a plan presented as unlimited, full-speed data is capped by the daily allowance stated on the product page. Once the daily allowance is used, browsing continues at no extra charge at a reduced speed (on some plans as low as 1 Mbps) until the allowance resets. The daily allowance and the reduced speed are shown on each such package before purchase.

The list of local networks may change during the validity of a plan, following the supplier's roaming agreements. Such a change is not a fault, as long as usable service remains available at the destination.

6. Price, payment and receipt

Prices are shown in Israeli shekels and include all applicable charges. Payment is taken on a secure payment page of a licensed Israeli payment processor, which is PCI-DSS compliant. Your card details are entered directly with the processor - they never pass through our servers, and we cannot see or store them.

An accounting document (a receipt, not a tax invoice) is issued automatically for every purchase and sent to your email.

7. Support

Support is provided via the FAQ and troubleshooting on your order page, the support page, WhatsApp +972 55-947-4565 and email esim@tlvflights.com. Network faults may be escalated to the supplier's support where relevant.

8. Liability

Who is responsible to you: we are the seller in this transaction and we are responsible to you for performing it - for the information shown on the product and store pages, for taking payment and issuing the accounting document, for delivering the plan, for support, and for handling enquiries, cancellations and refunds. The line is issued through an international eSIM supplier and carried by local mobile networks; that does not reduce our responsibility to you, and you never need to approach anyone else - we are your address.

The service is provided as is. We do not warrant uninterrupted service, availability at any given moment, or any particular browsing speed - these depend on the local network, the coverage where you are, and your device.

Our liability for any claim relating to a plan is limited to the amount paid for that plan. We are not liable for indirect or consequential loss, or for interruptions caused by the local network, your device or roaming settings.

9. Permitted use and suspension

The line is for personal roaming use. It may not be used for any unlawful, fraudulent or abusive purpose - including spam, intrusion into computer systems, distribution of malicious software, resale of the line to others, or permanent use in your home country as a substitute for a fixed line.

We monitor usage volumes and traffic patterns for network stability and to detect abuse. In the event of a breach, or a reasonable suspicion of fraud, we may reduce speed, suspend the line or cancel it, in serious cases without a refund. The local networks may independently block use that breaches their own terms.

10. Privacy

We process the details you provide at checkout in order to deliver the order, issue the accounting document and provide support: name, email, phone, the device model you specified, the kind of device (iPhone or Android) as your browser reports it at checkout, and your flight details if you provide them. The device kind is stored so that support can give you the Settings path for your own phone rather than someone else's; your full browser string is not stored. We also hold the identifier of the line issued to you (ICCID) and the consumption reported by the network, so we can show it on your order page and support you. Payment details are processed by the payment processor only (see section 6). The international eSIM supplier that issues the line receives only the package details and an order number - no name, email or phone. We do not ask for marketing consent at checkout and do not send marketing messages to buyers - the messages you receive following a purchase are operational only. Full details in our Privacy Policy.

11. Changes to these terms

We may update these terms from time to time. The version that governs your purchase is the version presented and accepted at the time of that purchase; changes do not apply retroactively to orders already placed. The date of the latest update appears at the top of this page.

12. Governing law and venue

These terms are governed by Israeli law. Any dispute will be heard by the competent court in Israel; nothing here limits your right as a consumer to bring a claim in the court designated by law, including a small claims court. Questions: esim@tlvflights.com.

13. The eSIM gift in the app

Users of the TLV Flights app may receive one eSIM plan as a gift, on these terms:

• What is given: a 1GB plan for one destination. Its validity is shown before you choose and starts at the first connection to a network at the destination, as in section 2.
• Who it is for: travellers who have not bought an eSIM from us before.
• Once: one gift per Google or Apple account and one gift per device. A device that has already received the gift will not receive it again, including under another account. Receiving the gift requires signing in with that account, and the plan is sent to the account's email address (see the Privacy Policy).
• The destination is chosen once: after the plan is issued the destination cannot be changed.
• No cash value: the gift cannot be exchanged for money, credit or another plan, and section 4 does not apply to it, since nothing was paid. A paid top-up on the plan is subject to these terms in full.
• Participating destinations are set by us and may change.
• End of the offer: we may change or end the offer at any time. A plan already issued is not affected.
• The gift is not conditional on a rating, a review or a purchase.