Where did you lose the item?
Each scenario goes through a different channel. Choose the one that fits.
On the plane or at baggage carousel
Items forgotten on the aircraft or missing checked baggage are handled by the ground service company of your airline.
Find your airline below
In the terminal or public area
Arrivals hall, restrooms, food court, security check or parking — submit the official Israel Airports Authority form.
Open the official IAA form
Find Your Airline's Lost & Found
Search for your airline to get the correct Lost & Found contact details. Need more info? Check our airlines directory.
Tip: Report lost items as soon as possible, preferably within 24 hours. Have your flight number, seat number, and a description of the item ready when you call.
Note: The IAA Lost & Found form covers public airport areas only — not items left on the aircraft or at the baggage carousel.
All Ground Handlers Contact Information
QAS - Quality Airport Services
Laufer Aviation GHI
Arrivals Hall, opposite Carousel 3, Terminal 3
WhatsApp (messages only): 054-484-3819
Aero Handling Co
El Al Israel Airlines / אל על
03-9771150 (phone and WhatsApp)
Baggage Service Center, baggage claim hall, Terminal 3
Phone: Sun-Thu 08:30-17:00, Fri 08:30-13:00, Saturday night 20:00-24:00. WhatsApp: Sun-Thu 16:00-24:00, Fri 13:00-16:00, Saturday night 20:00-24:00