sync_alt Changing phones
Moving an eSIM to a new phone
Switched phones mid-trip, or got a new one before the trip? Here's what to know before you touch the eSIM you already have.
Switched phones mid-trip, or got a new one before the trip? Here's what to know before you touch the eSIM you already have.
All your eSIM details - the QR code and the codes - are saved on your private order page. If you changed phones or deleted it by mistake, you can reinstall the same eSIM from there. It's just meant to run on one device at a time.
No problem: just install the eSIM on the new phone from the QR code in your email. Nothing activates until you connect at the destination, so nothing is wasted.
Reinstall the same eSIM on the new phone from your private order page. The remaining balance stays with the eSIM itself, not the phone, so it carries over. If anything's off, message us on WhatsApp and we'll help.
iPhone offers a quick eSIM transfer between two iPhones (iOS 16+), and it works great for your Israeli mobile line when you swap iPhones. For your travel plan you don't need it at all - just reinstall it on the new phone from your private order page (the same QR code).
Reinstall the same eSIM on the new phone from your private order page - the balance is stored on the eSIM, not the phone, so it carries over. Need help? Message us on WhatsApp.
Not at the same time - the eSIM is meant to run on one device at a time. But it isn't "burned": you can reinstall it on another phone from your private order page whenever you like.
Deleting an eSIM takes a second. Here's when to delete (and when you don't need to), the steps for iPhone and Android - and how to reinstall if you need to.
Read east smartphoneRule of thumb: iPhone XS and up, and most Android phones from 2020 on. The device also has to be carrier-unlocked. Check your exact model below.
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